Selling a home can be a stressful experience, and it can be even more complicated when selling a tenant-occupied property, especially in the midst of a global pandemic. If you are a real estate professional selling a tenant-occupied property during the pandemic, you have an important role to play in managing relationships and expectations and helping to ensure the health and safety of those involved – clients, tenants, consumers and other real estate professionals.
In addition to following the guidance provided by the Provincial Health Officer (PHO) and other public health authorities, BCREA, the Real Estate Council of BC (RECBC) and the Office of the Superintendent of Real Estate (OSRE), including the safer showings guidelines, WorkSafeBC and your brokerage, please consider the following guidance when selling a tenant-occupied property during the pandemic.
Talk to the seller
- Before listing the tenant-occupied property, talk to the seller and ask them to consider if this is the best time to sell. Discuss the potential impacts on the seller and their tenant(s), such as the added stress and potential health and safety concerns. However, be cognisant that personal and financial circumstances may force owners to sell their rental property while the home is still occupied.
- If the seller decides to proceed with the sale, advise them to talk to their tenants before listing the property. The seller’s property is the tenant’s home, and it’s best that the seller gives their tenants advance notice of the listing and tries to work with the tenants to make arrangements that suit everyone’s needs.
- Talk to the seller about virtual options available for marketing and showing the property to reduce the number of in-person showings.
- Discuss what measures need to be in place to ensure safe showings, and who will be responsible for these measures. Document your recommendations and what was agreed to, particularly when it comes to sanitizing and ventilating a property between showings.
- Discuss with the seller who will be responsible for communicating with the tenant regarding showings.
- Plan for dealing with any concerns raised by the tenant under the Residential Tenancy Act and/or any government announcements that may affect the tenancy. Review the current guidance provided by the Residential Tenancy Branch to understand tenant rights and obligations.
- In rare circumstances where owners and tenants can’t reach an agreement, inform owners of resources such as the low-cost mediation services available through Mediate BC. Depending on the nature of the conflict, it may also require legal advice, and/or arbitration at the Residential Tenancy Branch.
Talk to the tenant(s)
- Discuss any concerns the tenant(s) may have with respect to showings and do what you can to ease these concerns. Let them know what safety protocols you have in place to reduce risks during showings (see below) and how you’ve adapted your practices to follow public health orders, guidelines and recommendations.
- Let the tenant(s) know that proper notice for showing will be served to enable access, as per the Residential Tenancy Act, and determine their preference for notifications around showings.
- Stress that if a showing is scheduled and any of the occupants are exhibiting COVID-19 symptoms, have been exposed to COVID-19 or have travelled outside of the country within the last 14 days, to contact you immediately so you can reschedule the viewing.
- Discuss expectations for cleaning and disinfecting the home before a viewing, including door handles, counters, light switches and any other high-touch surfaces. Have the tenant(s) consider leaving lights on and interior doors open (including closets) so all areas prospective buyers may wish to see are accessible. It’s also important to consider proper ventilation by reducing air recirculation and increasing the outdoor air intake as much as possible, as recommended by WorkSafeBC.
Follow suggested safety protocols
Below you will find a list of suggested safety protocols for showing tenant-occupied properties during COVID-19. This list is not exhaustive, and we advise you to follow all guidance provided by the PHO and other public health authorities, BCREA, RECBC and OSRE, including the safer showings guidelines, WorkSafeBC and your brokerage. Once you have discussed and agreed to safety protocols with the seller, consider including a link to these safety protocols on the MLS® listing. When working with a buyer’s real estate professional, ask them to confirm that the buyer understands and agrees to all safety protocols you have in place, including any brokerage- or property-specific protocols.
- Follow all public health orders issued by the PHO to ensure the health and safety of those involved in the showing, including clients, consumers, tenants and other real estate professionals.
- Allow no more than six people to attend a viewing, including other real estate professionals and occupants, and only if the required physical distancing can be maintained. This limit applies to inside and outside the home, meaning consumers cannot wait on the property if another showing is already underway.
- Ensure viewings are scheduled at appropriate intervals to allow for sufficient time to clean, sanitize, and ventilate the property between viewings.
- Do not allow anyone to attend a showing if they have COVID-19 symptoms, have been exposed to COVID-19 or have travelled outside of the country within the last 14 days.
- Obtain contact information for those attending the showing, where they have provided informed consent to the collection, use and disclosure of their information for the purpose of contact tracing.
- As the real estate professional hosting the showing, wear a mask in accordance with the PHO order. In the spirit of PHO orders and to reduce the spread of COVID-19, we strongly recommend masks also be worn by all individuals present at a showing, both inside the property and in all common areas for multi-tenanted properties, in addition to any other layers of protection that should be considered.
- Require those attending a viewing to use hand sanitizer/disinfectant as they enter and exit the property.
- Request occupants not be present during showings.
- Limit showings to serious buyers only and ensure prospective buyers are pre-qualified and in a position to purchase before requesting a showing.
- Ask that prospective buyers familiarize themselves with the information available on the property, including photos, videos, and 3D floorplans, and have driven past the property before requesting a showing.
- Advise those attending a viewing to avoid touching surfaces in the home unless absolutely necessary, and to avoid using the bathrooms in the home.
- Advise on how showings will be concluded, for example, leaving lights on and windows and interior doors as found to minimize touchpoints in the home.
- Disinfect keys and lockboxes on exiting the home.
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